| Serial No | Service Provided | Main Document to be Produced | Max Time Taken to Serve | Main Officer Responsible |
| 01 | countersigning of residency certificates | National Identity Card | 03 Minutes | Certification officer/AO/Ast.Div.Sec |
| 02 | Issuing of valuation certificates | Completed certificate | ½ Hour | Divisional Secretary |
| 03 | Issuing of income certificates | Application certified by the div secretariat | ½ Hour | Asst Div Sec/Div Sec |
| 04 | Issuing Birth/Death/Marriage Certificates | Formless process | 05 Minutes | Additional Dist. Registrar |
| 05 | Approval to release of compulsory savings | Respective application form | 05 Minutes | Div Sec/Ast.Div.Sec |
| 06 | Issuing Dry Rations cards | Relevant application | 10 Minutes | Asst Div Sec |
| 07 | Issuing of Income certificate | Application with the documents | 1 Hour | Accountant |
| 08 | Issuing of assessment certificate | Assets deed with recommendation from GN | ½ Hour | Div Sec |
| 09 | Issuing of land license after approval | Approved Application | 1 Day | Div Sec |
| 10 | Recommendation of miscellaneous subsidies | Prescribe from with recommendation from social services officer | 1 Weeks | Div Sec / Asst Div Sec |
| 11 | Approval of public donations | Prescribe from with recommendation from social services officer | 4 Days | Div Sec / Asst Div Sec |
| 12 | Payments of samurdhi grants | Application with written supporting documents | 3 Days | Div Sec/Ast.Div.Sec |
| 13 | Subsidies paid by Social Development Fund | Application with recommendation | 1 Days | Div Sec |
| 14 | Provision of solutions for electricity objections | Electricity objections summons letter | 2 Weeks | Div Sec/Ast.Div.Sec |
| 15 | Approval of loans mortgages on land title deed | Land title deed | 1 Day | Div Sec |
| 16 | Recommending Electricity Application | Recommended application with deed | ½ Hour | AO/Asst Div Sec |
| 17 | Issuing of license to transport animals | Application approved by veterinary surgeon | ½ Hour | Asst Div Sec |
| 18 | Issuing of timber permit | Recommended Application | 2 Days | Div Sec |
| 19 | Issuing of senior citizenship Identity Card | Birth Certificate or Identity card | 1 Day | Asst Div Sec |
| 20 | Transferring of ownership of gift of land | Deed of land and application | 2 Weeks | Div Sec |
| 21 | Naming of succession for gifted land | Common 155 application with recommendation | 3 Weeks | Div Sec |
| 22 | Registration of birth after prescribe time | Application together with documentary evidence | 4 Weeks | Additional District Registrar |
| 23 | Provision of disaster loans | Application with recommended from GN | 2 Weeks | Asst Div Sec |
| 24 | Issuing of timber transport license | Application | 4 Weeks | Div Sec |
| 25 | Naming of transfer of license land | License and GN report | 1 Day | Div Sec |
| 26 | Issuing of liquor permit | Recommended report from excise dept | 2 Hours | Div Sec |
| 27 | Submitting of National Identity Card to RGD | Application recommended by GN | 3 Days | AO/Asst Div Sec |
Our expectation
We thank you for your trust in our institute and have an adequate understanding of what you can and cannot expect from us by submitting your requests for our services in a reasonable, fair and timely manner and by providing complete and accurate information. We would also like to inform you that you can support us by having.
Our standards
We will respond promptly to all written requests from you. You will receive our response within 07 days.
If the requested information, written documents and fees are submitted with your request, we will be obliged to provide you with the requested service within the time frame notified by us.
In the event that the final decision may or may not be delayed, or when a problematic situation arises, we will immediately inform you of the reason.
Complaints and Redressal Procedure
The staff of our institute will provide you with courteous, necessary help and services. If you do not receive the service within the period mentioned above, please register your complaints with the following officials.
Name :- Mrs. R.K.H.M. Dilhari
Designation :- Assistant Divisional Secretary
Location :- Divisional Secretariat Ambanpola
Phone Fax :- 0372253381
E-mail :- This email address is being protected from spambots. You need JavaScript enabled to view it.
Name :- Mrs. W.M.S. Wijesinghe
Designation :- Administrative Officer
Location :- Divisional Secretariat Ambanpola
Phone Fax :- 0372253381
E-mail :- This email address is being protected from spambots. You need JavaScript enabled to view it.
All complaints will be notified within 03 days and the final reply will be notified within 07 days.
We welcome suggestions from you
- We hold ongoing meetings with you or your representatives receiving our services. If you wish to contact us please call us on 037 2299238.
- Send a message to our e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it.with your details including your willingness to receive your advice or give your opinion on the matters included in this charter.
We are committed to constantly revise and improve the services provided under the Charter.
